World Mart Bangladesh
Website: www.worldmart.com.bd
At World Mart Bangladesh, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help. Please read our Refund and Returns Policy carefully to understand your rights and obligations.
1. Eligibility for Returns
You may request a return if:
- The product is defective, damaged, or incorrect at the time of delivery.
- The product received does not match the description or specifications shown on our website.
- The return request is made within 7 days of receiving the product.
To be eligible for a return:
- The item must be unused, unwashed, and in its original condition.
- The item must be returned with original packaging, tags, manuals, and accessories (if applicable).
- Proof of purchase (invoice or order confirmation) is required.
2. Non-Returnable Items
The following items are not eligible for return or refund:
- Items damaged due to misuse, negligence, or improper handling.
- Products without original packaging or missing accessories.
- Personal care items, perishable goods, or hygiene-sensitive products (if applicable).
- Items marked as “Final Sale” or “Non-Returnable” on the product page.
3. Return Process
To initiate a return:
- Contact our customer support team at support@worldmart.com.bd or through our official contact channels.
- Provide your order number, product details, and reason for return.
- Once approved, you will receive instructions on how and where to send the item.
Customers are responsible for return shipping costs unless the return is due to a mistake from World Mart Bangladesh.
4. Refund Policy
- Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed within 7–10 business days.
- Refunds will be issued to the original payment method used during purchase.
- Shipping and delivery charges are non-refundable, unless the return is due to our error.
5. Replacement Policy
If you prefer a replacement instead of a refund:
- We will replace the product subject to availability.
- If the same product is unavailable, you may choose an alternative product or request a refund.
6. Late or Missing Refunds
If you have not received your refund after the stated processing time:
- Check with your bank or payment provider.
- Contact us at support@worldmart.com.bd for further assistance.
7. Changes to This Policy
World Mart Bangladesh reserves the right to update or modify this Refund and Returns Policy at any time without prior notice. Changes will be effective immediately upon posting on www.worldmart.com.bd.
8. Contact Us
For questions or concerns regarding refunds and returns, please contact:
World Mart Bangladesh
📧 Email: support@worldmart.com.bd
🌐 Website: www.worldmart.com.bd